terms and conditions

TERMS & CONDITIONS

OVERVIEW
Since 16.06.2025 this website is operated by PKN Global FZE-LLC. All orders placed on or after 16.06.2025 are managed/fulfilled by PKN Global FZE-LLC. Throughout the site, the terms "we", "us" and "our" refer to PKN Global FZE-LLC. PKN Global FZE-LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction. You must not transmit viruses or destructive code. A breach of these Terms will result in immediate termination of Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone. Your content (excluding credit card information) may be transferred unencrypted. You agree not to exploit any part of the Service without express written permission.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete or current. It is for general information only and should not be relied upon solely.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices and services are subject to change without notice. We may modify or discontinue the Service at any time without liability.

SECTION 5 - PRODUCTS OR SERVICES
Some products may be exclusive to the website and subject to return or exchange. We reserve the right to limit sales, quantities, and product availability. Product colors may vary by screen. We do not guarantee product expectations or error correction.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to cancel orders, limit quantities, and refuse service. You agree to provide accurate account and purchase information.

SECTION 7 - OPTIONAL TOOLS
Third-party tools are offered as-is with no warranties. Use is at your own risk and subject to the third party’s terms.

SECTION 8 - THIRD-PARTY LINKS
We are not responsible for third-party websites or their content. Use third-party services at your own discretion and risk.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
You grant us the right to use your submitted content. You agree your comments won’t violate third-party rights or include harmful content. We may monitor or remove objectionable content.

SECTION 10 - PERSONAL INFORMATION
Your personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors and update information without notice, including after an order is submitted.

SECTION 12 - PROHIBITED USES
You are prohibited from using the site for unlawful purposes, violating rights, uploading harmful code, or disrupting service. Violations may result in termination.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The service is provided “as is” without warranties. We are not liable for damages resulting from the use of the Service or products. In jurisdictions that don’t allow these exclusions, liability is limited to the fullest extent permitted.

SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold PKN Global FZE-LLC and affiliates harmless from any claims arising from your breach of the Terms or violation of law.

SECTION 15 - SEVERABILITY
If any provision is found unlawful or unenforceable, it will not affect the enforceability of the remaining terms.

SECTION 16 - TERMINATION
Either you or we may terminate these Terms at any time. Obligations prior to termination survive. We may terminate if you violate any term.

SECTION 17 - ENTIRE AGREEMENT
These Terms and related policies are the entire agreement between you and us and supersede prior agreements.

SECTION 18 - GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates.

SECTION 19 - CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting on our site. Continued use of the site after changes constitutes acceptance.

SECTION 20 - RETURNS POLICY/REFUNDS

Free Returns Within 30 Days
No explanation needed. If it's not for you, that’s okay.

To return or exchange, email info@mulvanni.it with your order number and subject:
RETURN #XXXX or EXCHANGE #XXXX

We’ll respond within 48 business hours with a return label and instructions.

Return Conditions:

  • Unused, unworn, and unwashed items only

  • Original tags and packaging intact

  • Must not be used in photoshoots or social media

  • Must be returned within 7 days of receiving label

Note: Unsaleable items will be returned to the sender.

Refunds & Store Credit:

  • Refunds processed within 5–7 business days

  • Shipping costs non-refundable

  • Prefer store credit? Receive a €100 bonus

  • Store credit valid for 12 months

SECTION 21 - TAILORING

Each MULVANNI coat is made to order and tailored to your measurements. After your purchase, we request measurements while your coat is in production. Every item is handcrafted — no mass production.

SECTION 22 - T&C’s AGREEMENT

By completing your order, you confirm that you agree to our Terms & Conditions. They are accessible for review. We are not responsible for any issues from failure to read them.

SECTION 23 - CONTACT INFORMATION

PKN Global FZE-LLC
License Number: 4305844.01
Business Center, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
info@mulvanni.it